Terms and Conditions

These terms and conditions (“Terms”) apply between Quality Control HQ Records (“We/Us”) and any visitors (“You”) to the website www.qualitycontrolhq.com (“Site”).
Any use by You of our websites is conditional on your acceptance of these Terms and Conditions. We reserve the right to change these terms and conditions and We advise that you read through them each time that You use the site and in particular before placing an order. Your continued use of our website means that You have accepted these Terms and Conditions.
If You do not accept these Terms and Conditions, You should not place an order.
For all pre- and post-sale enquiries, please contact Us through our contacts page.
No contract shall exist between You and Us for the sale of any goods until we accept your order by e-mail, confirming receipt and acceptance of the order.

Who Are We?

Please see the About Us and Contact Us pages.

Order Acceptance & Payment

We will notify You by e-mail as soon as possible to confirm receipt of your order. You will be charged when You order your item, before it is shipped.
The price, delivery charges and description of the goods are displayed on our website. Such information is subject to change without notice. The price You shall pay for the goods is the price displayed on our website at the time We receive your order. You will be asked to pay via Paypal.
You shall be required to pay an additional charge for delivery, the amount of which shall vary according to the particular goods and the delivery method that You choose. The type of charge payable will appear on the Site.


All goods are subject to availability.
If We have insufficient stock to deliver the goods ordered by You, we will inform You of this as soon as possible and offer alternatives, or to wait until a restock occurs, or receive a refund.
If a product is labeled as pre-order it will be shipped out as soon as it becomes available in stock. We will inform you when an item is ready to ship and do our best to make an approximate prediction when the item will be available on the product page. It may take longer than 30 days before a pre-order item is ready to ship. If you have ordered a number of products and one of them includes a pre-order product, your entire order will be shipped out once the pre-order item becomes in-stock.
We reserve the right to change at any time any of the details of the products on the site, including prices.


An item will be shipped as soon as possible after your order has been accepted, and in any event within 30 days of your order. If We are unable to deliver the goods within 30 days of your order, We will inform You as soon as possible and You will be entitled to cancel the order. We will not be liable for any loss or damage suffered by You through any reasonable or unavoidable delay in delivery. This does not apply to pre-order products, see above.
We will deliver the goods ordered by You to the address given by You for delivery at the time You place the order. If your chosen form of delivery requires that the goods are signed for and there is no-one at the address given who is competent to accept delivery of the goods, You will be notified of an alternative delivery date or a place to collect the goods via your mail provider.
We will not bear the risk of the goods delivered to You whilst in transit. Risk of loss of or damage to the goods passes to You once the goods are in transit, and You will be liable for their loss or destruction. You will receive an email once the goods are shipped. Please check your junk mail folder as sometimes these emails end up there. If you parcel has tracked delivery then we will be responsible for the goods during transit.
If the goods have been fully paid for, You will become the owner of the goods when they have been delivered to You.

Right To Cancel

You may cancel and return an order for goods for any reason within 14 working days, beginning with the day on which You received the goods. If You decide to cancel an order within this timeframe, You must notify us in writing at the email address given on our Contacts Page. You then have 14 days to return the goods from the day of giving notice of cancellation.
When returning goods, it is your responsibility to take reasonable care to see that the goods are not damaged in transit and are received by Us at our address as displayed on the Site.
We shall provide a full refund for goods returned in accordance with these Terms and paid for by You, free of charge (subject to a deduction of the delivery charge for the initial delivery of the goods to You), as soon as we receive the goods back within a period not exceeding 14 days. Any other refund not satisfying the above conditions will be made at our discretion only. Your statutory rights are not affected.
Returned products must be returned to us unused (except where you are returning them because of a fault) and with any original packaging. You are responsible for ensuring that the product is not damaged on its return journey and using a recorded delivery service. You will be responsible for the shipping costs.
Goods that are damaged by the customer will not be refunded.
You must notify us of any damage, fault or shortage within 14 days of receipt of the goods – we cannot accept responsibility after this period.
You will have the option to have your goods replaced, or refunded providing that the above condition is met.
We will not be liable for any costs incurred due to faulty goods or delayed deliveries.
The original shipping cost will not be refunded.
You shall be under a duty throughout the period prior to Us receiving your returned good/s to take reasonable care of them so they arrive to us as you received them.

Force Majeure

We shall not be liable to You for any failure to deliver the goods that have been ordered by You or any delay, damage or defect to the goods delivered which is caused by any event or circumstance beyond our reasonable control.

Governing Law

English law applies to these terms and conditions and any sale of goods to which they apply and You agree to submit to the exclusive jurisdiction of the English courts in all matters arising from these Terms.

Complaints Procedure

Our aim is to deal with any problems You may have fairly and efficiently – we will do this by monitoring all complaints. If You feel You have a complaint then please contact Us immediately. You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.

Privacy Policy

We will only use any personal data collected during your use of the Site in accordance with current UK data protection legislation. Any personal data which You may provide Us through the Site is subject to our Privacy Policy.

No Warranties Or Liability

We give no warranties in relation to the website, in particular with limitation, any warranties regarding infringement and freedom from viruses. If You are dissatisfied with the website, your sole remedy is to discontinue use of the website. This statement does not affect your statutory rights.
We will have no liability to You in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from the use of information passed through the website, even if We are aware of the possibility of such loss.

Links To Third Parties

Any dealings by You with any third party on or through the Site shall be solely between You and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for You in any such dealings.


You agree to indemnify and hold Us harmless from and against any and all claims, damages, liabilities, costs and expenses, including reasonable attorneys” fees, arising from the breach of any of your obligations hereunder.

Use Of The Site & Disclaimers

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if You breach any of these Terms.
You must not cause any nuisance, annoyance or inconvenience to Us, our customers or our users of the Site.
The content of the Site has been compiled from a variety of sources and is subject to change without notice. We take reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date.
We do not assume any liability, or responsibility, for any content uploaded or otherwise transmitted by You to the Site or any third party.
The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or service obtained by you on the World Wide Web.
Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC/Mac/Tablet/Smartphone does not support relevant technology, including encryption, you may not be able to use certain services or access certain information on the Site. We will not be responsible for any failure of any electronic communication sent through the service to reach your intended recipient on the date specified by you.